Returns and Exchanges
- Please contact us at Returns@AJ-elec.com to obtain a RMA (Return Authorization) number
- Pack the items in the original boxes together with the original packing slip or receipt
- Write the RMA number on the outside of the shipping box for identification
- Packages without RMA numbers will NOT be accepted
(Please verify your vehicle application before purchase)
It is the customer’s responsibility to check all ordered items for proper application fit before installation. All returned starters and alternators will be thoroughly inspected and eligibility will be determined if all conforming requirements are met. All products including our tractor starter motors and alternator starter rebuilders must be returned in “like new” condition and totally free of damages of any type. These damages include, but are not limited to dents, scratches, cracks, chips, marks, defacement or any indication of removed screws, bolts, fasteners or seals. If a non-conforming product is accepted for return we reserve the right to charge a restocking fee of up to 20% at our discretion.
All returns must be made within 30 days of the date of purchase and must also be in their original packaging. All shipping charges on our products, including tractor starter motors and alternator starter rebuilders, are non-refundable.
In the event you need to cancel or change your order of starters and alternators, you may do so within 24 hours, provided your order has not been shipped. Please contact us at (828) 369-0118 or sales@AJ-elec.com
. If for any reason we cannot ship or a product is out of stock, we will notify you within 24-hours and a refund will be issued upon request.